32 years in digital,
17 of them in products

I've worked in digital my whole career. And more than half of it has been
in digital products.

I started out in technical writing for software, then moved into website copywriting, then user experience, then information experience, then customer experience, then business systems. Along the way, I founded three software startups, and worked with 400+ clients.

Professional history

  • Products 2009 – present

    Present
    Digital Product ConsultantGlennMurray.com.au·Self-employed
    2023 – 2026
    Director of Business SystemsMatthews Cleaning Co·Contract
    2017 – 2023
    Customer Experience DirectorEaseware Technology·Contract
    2020 – 2021
    FounderMyCornerShop.com.au·Self-employed
    2010 – 2020
    Customer Experience, UX Design, CopywritingSilver Pistol·Self-employed
    2017 – 2017
    Information Experience ManagerAppliances Online·Contract
    2016 – 2017
    User Experience ManagerAppliances Online·Contract
    2012 – 2016
    FounderBlurb Maker·Self-employed
    2009 – 2010
    FounderHub Corporation·Self-employed

  • Foundation 1994 – 2008

    2002 – 2010
    Website Copywriting & SEODivine Write·Self-employed
    1996 – 2002
    Documentation Development ManagerCitect·Full-time
    1995 – 1996
    Technical WriterSiemens·Full-time
    1994 – 1995
    Technical WriterMYOB·Full-time

  • Education

    1999
    Master of ArtsInternational Communication·Macquarie University
    1994
    Bachelor of ArtsEnglish Literature & Linguistics·Macquarie University

Key responsibilities

Business
analysis
Business analysis (BA)·Business process improvement (BPI)·Business process automation·Systems integration·Data analysis·General business problem solving
User
experience
User experience (UX)·Information architecture (IA)·Customer experience (CX) strategy·Customer journey mapping and analysis·UX writing
Development
& AI
AI developer direction·System architecture direction·Database design direction·AI governance
Writing
Content strategy·Value proposition & elevator pitch·Brand voice·High-value copywriting·Internal & external communications·User documentation strategy·Technical writing
Leadership
& support
Training, mentoring and coaching·Customer support·Customer support team management·Staff management and leadership

Need help with a digital product?

If you want someone with all the skills necessary to help everywhere you need it, please contact me.

Get in touch