Digital Product Guy

Glenn built our entire business system and, just as importantly, how our clients experience us. He took a messy set of processes and turned them into a single system he designed and built himself: quoting, contracts, client and staff onboarding, the lot.

But what set him apart wasn't the technical side. It was that he understood our business as well as I do, and he genuinely cared about what our customers and prospects went through. He rebuilt our client portal and proposals so that dealing with us felt clear and professional from first contact, and he wrote the words that carried it.

What I valued most was that I could hand Glenn something complex and stop thinking about it. He owned the outcome, not just his part of it. He also became a real sounding board for me well beyond systems — on strategy, on go-to-market, and on some genuinely difficult recruitment and organisational decisions.

He's one of those rare people who can do the thinking, the building and the customer-facing side, and do all three properly. I'd work with him again tomorrow, and I'd recommend him to anyone who needs someone to take real ownership of how their business and their customer experience actually work.”

Glenn is the only person I've ever met with first-class skills in writing, UX, business analysis and development.

Strange combination? Sure, at first glance. But think about it for a second. Every one of those disciplines rests on the same foundation: a genuine understanding of the end user. So maybe it's not so strange after all.

It's still rare. And it's powerful. I've watched Glenn plan, design, build and write about systems that would take whole teams twice as long to deliver.

So if you've got a relevant project, my recommendation is simple: get Glenn”

Glenn has the rare ability to turn complex systems into simple, easy to use interfaces. He understands the user's perspective very well and is able to integrate this within the product roadmap. His attention to detail is remarkable, he is always keen to learn new things, and he communicates well with different stakeholders and with the dev team. He is always positive, approachable and very easy going. I would be happy to work with him again in the future, and he is the first person I would recommend to anyone I know with similar needs.”

Glenn keeps the end user front of mind and feeds that understanding straight into how the product takes shape. It's a big part of why he's so good at taking something complicated and making it feel simple and intuitive to use. He has a sharp eye for detail, he's quick to pick up new things, and he gets his point across clearly to both stakeholders and the dev team. He's also a very nice person, easy to approach and genuinely easy to work alongside. I'd welcome the chance to work with him again.”

Having worked closely with Glenn, I've seen firsthand the rare combination he brings of customer experience leadership and deep, hands-on capability across the systems that deliver it. He doesn't just define the experience; he designs and builds it end-to-end, from customer journeys and UX through to CRM, portals, data structures, and automation.”